Anna Siverling   (Back)
Multi-Lingual Client Relations Specialist
Upton , MA

Anna Siverling's Networking Photo

Websites:
Current Work:
  • Graduate Student, MBA, at the University of Phoenix
  • Previous Work:
  • Sr Provider Coordinator at Capital One Health Care Finance
  • Paralegal / Office Manager at Law Offices of Eugene Lumelsky, Esq.
  • Bi-Lingual Consultant at Guta Bank, Moscow, Russia
  • Foreign Relations Department Representative at Institute of Civil Engineers, Moscow, Russia
  • Education:
  • MBA in progress, Business Administration, University of Phoenix
  • Certificate of Paralegal Studies, Paralegal Studies, WOLI
  • Masters, General Linquistics, Moscow State University, Russia
  • BA, English Studies, Philology & Education, Tashkent State University

  • Summary:
    Results-oriented coordinator with diverse customer service and administrative experience in healthcare, law, global marketing, sales, and education in a Fortune 500 firm and small entrepreneurial businesses. Strengths include implementation and maintenance of a state-of-the art customer service organization. Successful in resolving customers%u2019 concerns quickly and professionally. Able to work independently and in a team environment. Fluent in English, Russian and German. Speak French.
    Skills:
    Proficient in Sales Force (Sales database), Westlaw (Legal database), MegaStat (Statistics application), PC-based translation systems, Microsoft Word, Excel, Windows Vista, MS Office, Power Point, Interner, Outlook, Microsoft Windows Communicator

    Detailed Experience Summary:

    Graduate Student, MBA, at the University of Phoenix
    September 2008 - Present

    Completed Coursework: Management, Business Law, Human Resources Management, Organizational Leadership, and Quantitative Reasoning for Business.

    Sr Provider Coordinator at Capital One Health Care Finance
    January 2007 - May 2009

    Processed leads and assigned new customers and prospects to the Sales Team. Improved customer satisfaction and retention by remotely coaching and resolving issues with healthcare loan processing software at client offices. Award for best efficiency and time-management in 2008.

    Paralegal / Office Manager at Law Offices of Eugene Lumelsky, Esq.
    January 2006 - January 2007

    Criminal Law, Probate and Family Law, Litigation, Personal Injury.

    Bi-Lingual Consultant at Guta Bank, Moscow, Russia
    January 1995 - January 1998

    Worked in International Banking Contract Administration. Translated financial and legal documents, such as contracts, annual reports, and global joint ventures.

    Foreign Relations Department Representative at Institute of Civil Engineers, Moscow, Russia
    January 1991 - January 1995

    Traveled internationally to provide administrative support during official functions of the Institute. Scheduled travel arrangements and coordinated visa applications with local governmental authorities.


    Detailed Education Summary:

    MBA in progress, Business Administration, University of Phoenix
    January 2009


    Certificate of Paralegal Studies, Paralegal Studies, WOLI
    January 2006

    Westlaw databases

    Masters, General Linquistics, Moscow State University, Russia
    July 1986


    BA, English Studies, Philology & Education, Tashkent State University
    July 1983


    Conversation History: (49 total)

    Date Person
    05/20/09 Mark O'Brien
    05/20/09 Scott Otis
    05/20/09 Jesscy Heimer
    05/20/09 Jim Tanner
    05/20/09 Rock Griffin
    05/20/09 Cheryl Santarelli
    05/20/09 Ed Tremblay
    05/20/09 Dawn Quesnel CPCC PCC
    05/20/09 Christine Novosielski
    05/20/09 Ed Chapman
    05/20/09 Arthur Levine, CPA
    05/20/09 Margo Johnson
    05/20/09 Lidia Scher
    05/20/09 Christina Hyland
    05/20/09 Bob Hackenson
    05/20/09 Lisa C. Bradford
    05/20/09 Scott Loftus
    05/20/09 Chris Hollis
    05/20/09 Shari Graham
    05/20/09 Rami Hascal
    05/07/09 A.Michelle Blakeley
    05/07/09 Tony Mack
    05/07/09 Margie Basaraba
    05/07/09 Louise DiSclafani
    05/07/09 Vivek Khanna
    05/07/09 Bob Gallo
    05/07/09 Rocky Romero
    05/07/09 Lindsy Parker
    05/07/09 Roman Segal
    05/07/09 Michael Alberghene
    05/07/09 gail Stone
    05/07/09 Marvin Bzura
    04/29/09 Martin Paley
    04/29/09 Terry Wildemann
    04/17/09 Gregory Siverling
    04/17/09 Chris Gralton
    04/17/09 Jim Sutton
    04/17/09 Jeff D'Urso
    04/17/09 Tony Mack
    04/17/09 Jeffrey Hattem
    04/17/09 Michael S. Kraft
    04/10/09 Jay Groccia
    04/10/09 Jeffrey Hattem
    04/10/09 Bonnie Gortler
    04/10/09 Brent Trethewey
    04/10/09 Jim Freeman
    04/08/09 Shella Fitzpatrick
    04/08/09 Kristi Arndt
    04/08/09 Jim Sutton