Cheryl Santarelli   (Back)
Customer Relationship Management
Derry , NH

Cheryl Santarelli's Networking Photo

Current Work:
  • Owner/GM at Soon to be SNAP Fitness
  • Previous Work:
  • Customer Care Representative at Trillium Software
  • Sernior Data/Business Analyst/Project Manager at Harte-Hanks Data Technologies
  • Education:
  • MBA, General Management, University of Mass @ Lowell
  • B.S., Mathematics/Economics, University of New Hampshire

  • Summary:
    Customer Relationship Manager/Account Manager with 15 years experience building trusting customer relationships and providing outstanding client support. Recognized for high level of customer retention, and innate ability to uncover and close on additional revenue opportunities. Exceptional in driving multiple client projects simultaneously to completion. Expertise in researching/analyzing customer issues. Team player with ability to teach others. Highly adaptable to all industries.

    Detailed Experience Summary:

    Owner/GM at Soon to be SNAP Fitness
    September 2009 - Present

    24 hour gym - convenient - no waiting for equipment - we cater to our customers

    Customer Care Representative at Trillium Software
    January 2005 - April 2008

    Worked with customer base and identified new business opportunities by building solid customer relationships. Ensured high customer retention rate and steady/growing maintenance stream. Proactively reached out to customers to ensure satisfaction and informed them of new solutions to meet their business needs. Developed maintenance and new business contracts with legal department. Escalated customer issues and acted as customer champion. Documented all issues/notes using Pivotal Sales Force Automation Tool.

    Sernior Data/Business Analyst/Project Manager at Harte-Hanks Data Technologies
    August 1989 - July 1995

    Project Manager: Managed new clients and process flow from implementation through completion of production cycles. Implemented complex technical process of converting DB2 source files to flat sequential files needed for processing. Senior Analyst : Produced high quality ad hoc requests and created new designs of company’s PC product tailored to different client needs. Prioritized projects and delegated to others for successful completion. Served as a technical resource for analysts and technically supervised a team of four.

    Detailed Education Summary:

    MBA, General Management, University of Mass @ Lowell
    May 1994

    B.S., Mathematics/Economics, University of New Hampshire
    May 1989

    Conversation History: (69 total)

    Date Person
    08/27/09 sharon hake
    08/27/09 Sumya Ojakli
    08/27/09 Nitha Fiona Nagubadi
    08/25/09 Guy & Irene Siverson
    08/10/09 Ciro DiSclafani
    08/10/09 Chuck Cory
    08/10/09 Bob Gallo
    08/10/09 Louise DiSclafani
    07/08/09 Ciro DiSclafani
    07/08/09 Biba Pedron
    07/08/09 Chuck Cory
    07/08/09 Birute Sinkeviciute
    07/08/09 Donna Amos
    07/08/09 Kerri Salls
    07/08/09 Brad Olinger
    07/08/09 Andrea Dale
    07/07/09 Kristi Arndt
    07/07/09 Joan Criswell
    07/07/09 Patricia Weber
    06/25/09 Bonnie Gortler
    06/25/09 Sharon Lindenburger
    06/25/09 Daniel Stoica
    06/25/09 Joan Criswell
    06/25/09 Monique MacKinnon
    06/25/09 Lalitha Ramakrishnan
    06/25/09 Heather Price
    06/25/09 Carolyn Radellant
    06/25/09 Brad Olinger
    06/19/09 Carolyn Radellant
    06/19/09 Debbie Jones
    06/19/09 Kristi Arndt
    06/19/09 Daniel Stoica
    06/19/09 Ellen Feinberg
    06/16/09 Suzy Michaels
    06/16/09 Leslie Bane
    06/16/09 Patricia Weber
    06/09/09 Bonnie Gortler
    06/09/09 Lori Scott
    06/09/09 Susan Houck
    06/03/09 Becky Castro, CPCC, PCC
    06/03/09 Jeremy Richman
    06/03/09 Lisa M. Forbes
    06/03/09 Brent Trethewey
    05/26/09 Lori Scott
    05/26/09 Dale Donnelly
    05/26/09 Patricia Weber
    05/20/09 Jeffrey Hattem
    05/20/09 Rock Griffin
    05/20/09 David Quintin
    05/20/09 Arthur Levine, CPA
    05/20/09 Anna Siverling
    05/20/09 Jim Freeman
    05/20/09 Mike Hurney
    05/20/09 Jesscy Heimer
    05/20/09 Bob Hackenson
    05/20/09 Adam Shorr
    05/20/09 Colin Murray
    05/20/09 Brenda Gelston
    05/20/09 Dan Goodman
    05/20/09 Karen Jones
    05/20/09 Hilary Badoian
    05/20/09 Michael S. Kraft
    05/20/09 Ed Tremblay
    05/20/09 Linda K Waters
    05/20/09 Peter E. O'Neil
    05/12/09 Zsuzsa Belhazy-Kovacs
    05/12/09 Hilary Badoian
    05/12/09 Leslie Fillion