Drew Grdina
Call Center & Debt Collection Services
Beachwood , OH

Drew Grdina's Networking Photo
My Best Referral Is:
CFO, COO. needing Inbound/Outbound Call Center services & Debt Collection to build your business, retain customers, customer care and collection of delinquent receivables.

Current Work:
  • Business Development at Crestwood Management
  • Business Development At Crestwood Managment at Crestwood Management LLC
  • Previous Work:
  • President at Call Center Resources & Corporate Collection Services
  • Education:
  • C.A.S., Student Personnel Services, Springfield College
  • M.Ed., Guidance & Pshychological Services, Springfield College
  • BS Ed., Edcuation, Kent State University

  • Summary:
    Identifying client needs increassing clients sales, build new customer acquistion, development, deployment of customer retention, care, service and accounts receivebables managment (debt collection).
    Process development, Staff development & training, production analysis, process improvement, improving client ROI. Complete Business Process (BPO) analysis and implentation.

    Detailed Experience Summary:

    Business Development at Crestwood Management
    June 1978 - Present

    New business development and current customers utilizing inbound/outbound call center services, as well as debt collection

    Business Development At Crestwood Managment at Crestwood Management LLC
    June 1978 - Present

    Call Center and Debt Collection Services.

    President at Call Center Resources & Corporate Collection Services
    June 1978 - February 2009

    building clients busines utilizing callcenter applications and managing accounts receivables collection


    Detailed Education Summary:

    C.A.S., Student Personnel Services, Springfield College
    June 1976

    Dean of Students Staff, staff training

    M.Ed., Guidance & Pshychological Services, Springfield College
    June 1975

    Staff Development, Training

    BS Ed., Edcuation, Kent State University
    August 1971


    Conversation History: (18 total)

    Date Person
    10/08/09 Mark Keehnle
    10/08/09 Lynn Scheurell
    10/08/09 Bonnie Gortler
    10/08/09 Minesh Baxi
    10/08/09 Karen Cynowa
    10/08/09 Ciro DiSclafani
    10/08/09 Louise DiSclafani
    10/08/09 Linda Youngsma
    10/08/09 Chuck Cory
    09/17/09 Patricia Weber
    09/17/09 Birute Sinkeviciute
    09/17/09 Vivian Weddington
    09/17/09 Chuck Cory
    09/17/09 Daniel Stoica
    09/17/09 Cathy Demers
    09/17/09 Carolyn Radellant
    09/17/09 Jim Conant
    09/17/09 Dominique Felder